Focus areas
- Member of the Executive Management Team
- Head of Operations Management / Project Management Office
- Management of internal processes and projects at Trainconsulting
- Marketing and communications
- Finance & controlling, IT & technology, infrastructure & data protection
Education and career history
- 13 years at Trainconsulting since 2013, in the executive leadership team as COO/General Manager since 2022. Built an operations office out of the former back office – the operational backbone for consulting, sales & marketing / communications.
Strategic focus:
• Brand/CI, marketing, communications, presales: campaign & content planning/execution (website, newsletter, LinkedIn, events), monitoring, sales support. Brand relaunch, two website relaunches, newsletter relaunch, media relations
• Quality management & after-sales: quality assurance and client support processes
• Controlling & business steering: IT systems, financial and reporting structures
• Systems & digitalization: built/rolled out CRM, ERP, MS Teams; digital/AI strategy
• Management of external service providers: IT, marketing, project vendors - 20 years of experience in management and project leadership across change management, training and organizational consulting, and publishing
- Degree in cultural anthropology and European ethnology, psychology and sociology from Goethe University, Frankfurt am Main
- 7 years at Dow Jones News GmbH, Frankfurt am Main, in roles including Operations Manager: Built up and ran the Customer Support department for Energy & Commodities and Wall Street Journal Germany. International collaboration with and management of teams in the US, the UK, India and Bulgaria
- Research assistant in industrial and organisational sociology at Goethe University Frankfurt
- Contribution to and publication of the Kompendium der Innovationsforschung (Compendium of Innovation Research) with Prof Dr Birgit Blättel-Mink (2006)
